Service Level Agreement Vs Qasp

When it comes to outsourcing services, there are two important documents that must be understood and agreed upon: the Service Level Agreement (SLA) and the Quality Assurance Surveillance Plan (QASP).

The SLA outlines the specific services that will be provided by a service provider, as well as the expected standards for those services. It includes details such as response times, availability, and performance metrics. The SLA serves as a contract between the service provider and the customer, outlining what each party can expect from the other.

On the other hand, the QASP is a set of guidelines created by the customer that outlines the specific goals and objectives of the outsourced services. It defines the measures that will be used to determine whether the service provider is meeting the required standards. The QASP is typically used by the government and other organizations that require a higher level of accountability.

While the two documents serve different purposes, they are closely related and often used together. The SLA sets the expectations for the services and the QASP provides a framework for measuring whether those expectations are being met.

So, which document is more important? It ultimately depends on the situation. For organizations that require a high level of accountability, the QASP may be more important. For others, the SLA may be sufficient.

Regardless of which document is used, it’s important to ensure that both parties have a clear understanding of their responsibilities and the agreed upon standards. This can help prevent misunderstandings and ensure a successful outsourcing relationship.